The HelpDesk™
Your IT Lifeline™ since 1998
🇦🇺 The HelpDesk™ — Microsoft Support & IT Sales (Australia-Wide)
🧭 Overview
The HelpDesk™ (THD) is an Australian-owned IT support company providing nationwide Microsoft support, hardware & software sales, and local, human helpdesk assistance.
They are a Microsoft Solutions Partner and have operated since the late 1990s.
Website: https://www.thd.net.au
Head Office: The Hive – Tower 2, 101 55 Plaza Parade, Maroochydore QLD 4558
Phone: 📞 1300 085 222 or (07) 5349 7000
💼 What They Do
🔹 Microsoft Support
Assistance for Microsoft 365, Windows 11, Outlook, Teams, Azure, and OneDrive.
Microsoft Account Support Subscription (AUD $99/year): covers help with login, activation, password, and account recovery issues.
Help with licensing, renewals, and migration between accounts or devices.
Support for personal, business, and enterprise Microsoft products.
100% Australian-based technicians — you talk to real people, not bots or offshore agents.
🔹 IT Sales & Services
Sales and setup of computers, servers, and accessories.
Supply and management of Microsoft 365 and Azure licences (same pricing as buying directly from Microsoft).
Cloud migrations, cybersecurity, and managed IT services for small and medium businesses.
Operating systems configuration, Hardware builds, repair, and remote IT management.
🕓 Availability
Business hours: Monday – Friday, 8:30 am – 5:00 pm AEST
Support options: Phone, email, remote desktop support
Coverage: Australia-wide (on-site support available in select regions)
💰 Pricing Snapshot (as of 2025)
Service Type
Cost / Notes
Microsoft Account Support Subscription - $99 AUD / year
Business IT Support (Managed Service) - Quote on request
Microsoft 365 Licensing - Same price as Microsoft direct
One-off Remote Support - Available — billed hourly
(Always confirm pricing directly as it can change.)
🧩 Why People Choose The HelpDesk
✅ Real Australian phone support (no overseas call centres)
✅ Long-term Microsoft Partner status (since 1998)
✅ Support for both personal and business users
✅ Fast response and remote troubleshooting
✅ Offers both Microsoft and general IT assistance
📋 Tips for Contacting Them
Have your Microsoft account or licence info ready before calling.
If you’re a business, mention your company name and how many users you have.
If you have an existing Microsoft 365 or Windows issue, note any error messages or case numbers.
Ask about their support subscription if you need ongoing help — it can be a lot cheaper than many other IT support services.
The exact computer system IT solutions you require.
Delivered, installed, configured, and fully secured.
Leave the hard work to us and enjoy stress-free IT systems support.
Administration Head Office: Kon-Tiki Business Centre T2,101 The Hive, 55 Plaza Parade Maroochydore QLD 4558. TELEPHONE (07) 5349 7000 (TOLL-FREE) 1300-085222
