The HelpDesk™ Australia
Your IT Lifeline™ since 1998
We provide reliable IT support services across Australia, with coverage spanning key business hubs and regional communities as shown by the postcode locations on this map. (Current as at july 2026)
The HelpDesk™ — IT Sales, Installation & Support Services, including Microsoft Account Recovery Support (Australia/NZ)
🧭 Overview
The HelpDesk™ is an Australian-owned IT Sales & Support company providing nationwide Microsoft support, hardware & software sales, and local, human helpdesk assistance. We are a Microsoft Solutions Partner and have operated and assisted many end-users and businesses since the late 1990s.
Administration Head Office: Brisbane Technology Park , 3 Clunies Ross Court, Eight Mile Plains QLD 4113
Phone: (AU) 📞 1300 085 222 (NZ) +61 7 53497000 Website: https://www.thd.net.au
💼 What We Do
🔹 Microsoft Support
Assistance for Microsoft 365 Business Microsoft Personal accounts, Windows 11 OS, Outlook, Email incl. Telstra Bigpond, OneDrive.
Microsoft Account Support Subscription (AUD $99/year): covers help with login, activation, password, and account recovery issues.
Help with Microsoft licensing, renewals, and migration between accounts or devices.
Support for Microsoft personal, business, and enterprise Microsoft products.
100% Australian-based technicians — talk to a real person for support, not bots or offshore agents.
🔹 IT Equipment Sales, Installation & Configuration Services
Sales and setup of PC Desktop computers, laptop/notebooks, phone systems, peripherals and accessories.
Direct shipping of IT equipment across Australia & NZ.
Supply and management of Microsoft 365 licences (same pricing as buying directly from Microsoft).
Cloud migrations, cybersecurity, and managed IT services for small and medium businesses.
Operating systems configuration, Hardware builds, repair, and remote IT management.
Windows PowerBoost™ Service 🚀 only $179.00 (Recommended at least once per device)
🕓 Availability
Business hours: Monday – Friday, 9:00 am – 5:00 pm AEST (GMT +10) Brisbane AU.
Support options: Phone, On-Site & Off-Site IT Technical Support (Remote Desktop support)
Coverage: Australia & New Zealand (on-site support available in select regions)
💰 Pricing Snapshot (as of 2026)
Service Type
Cost / Notes
Microsoft Account / Email Recovery support option $99 “One-Off Cost” (Most Popular) Book Here
Microsoft Account Annual Support Subscription - $99 AUD / year
(Phone support M-F 9-5 - AEST (GMT +10) Brisbane AU.
Deal with the same support Account Manager every time you call.
Home / Business IT Support Annual Subscription M-F 9-5 (AEST) - $199 AUD / year
Deal with the same support Account Manager every time you call.
More Info: Visit: https://www.thd.net.au/sub
Microsoft 365 Licensing - Same price as Microsoft direct.
One-off Remote Support - Available — billed hourly
Book Here: https://www.thd.net.au/quick-support
(Always confirm pricing directly as it can change.)
🧩 Why People Choose The HelpDesk™
✅ Real Australian / NZ phone support (Australian based call centre)
✅ Long-term Microsoft Partner status (since 1998)
✅ Support for both personal and business users
✅ Fast response and remote troubleshooting
✅ Offers both Microsoft and general IT assistance
📋 Tips for Contacting The HelpDesk™
Have your Microsoft account or licence info ready before calling.
If you’re a business, mention your company name and how many users you have.
If you have an existing Microsoft 365 or Windows issue, note any error messages or case numbers.
Ask about their support subscription if you need ongoing help — it can be a lot cheaper than many other IT support services.
The exact computer system IT solutions you require.
Delivered, installed, configured, and fully secured.
Leave the hard work to us and enjoy stress-free IT systems support.
Partnering with The HelpDesk™ means gaining a clearer understanding of technology, experiencing fewer disruptions, enhanced security and unlocking more time and tools to focus on your business and more importantly, your customers.
🚀 Employing our knowledge of available hardware & software technologies, we can guarantee that your computer + technology device/s and nbn internet services will experience higher levels of performance, durability, security, stability and privacy.
Administration Head Office: Brisbane Technology Park, Eight Mile Plains QLD 4113. TELEPHONE (07) 5349 7000 (TOLL-FREE) 1300-085222
