🛡️ Privacy Policy for The HelpDesk™  Microsoft Account Support Services

Effective Date: 28 October 2025  Last Updated: 28 October 2025

The HelpDesk™ is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and Microsoft’s global privacy standards.

1. Collection of Personal Information

We collect personal information only when necessary to verify your identity and assist with account recovery. This may include:

  • Your full name

  • Email address linked to your Microsoft account

  • Alternate contact details (email or phone)

  • Verification codes sent by Microsoft

  • Non-sensitive account details (e.g., account creation date, linked services)

2. Use of Personal Information

We use your information solely to:

  • Verify your identity

  • Assist with account recovery or password reset

  • Provide customer support related to Microsoft services

We do not use your data for marketing or share it with third parties unless required by law.

3. Storage and Security

All personal data is stored securely and encrypted. We follow Microsoft’s data handling protocols and use secure systems to prevent unauthorized access.

4. Disclosure

We may disclose personal information to Microsoft only when necessary to complete account recovery or comply with legal obligations.

5. Access and Correction

You may request access to your personal information or correction of inaccurate details by contacting us at:  support@thd.net.au.

6. Complaints

If you believe we’ve breached your privacy rights, please contact us. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

E&OE