The HelpDesk™ PC/MAC Telephone IT Support Subscription - Terms & Conditions (T&C’s)

- You must be at least 18 years of age and located in Australia to subscribe to this service.
- This is a telephone IT support subscription service only, On-Site and Remote IT support is not included in price.
- Subscribers receive a 15% Discount on HelpDesk™ Remote IT Support Service normal rates.
- Subscribers receive a 10% Discount on HelpDesk™ On-Site IT Support Service normal rates.
- Support is provided for Microsoft® Windows® & Apple macOS/iOS Operating System devices only.
- PC Subscription includes support for 2x) Windows® PC Devices, per user.
- MAC Subscription includes support for 1x) Apple® MacOS + 1x) Apple® iPhone iOS Device per user.
- Support provided during business hours: Mon-Fri 9 am - 5 pm. AEST (Public Holidays excluded)
- Subscriptions are valid once cleared payment has been received and are non-refundable once valid.
- We are not responsible for ISP or NBN internet outages or any limitations of operating systems/software/apps.
- Subscriptions are non-transferable to other person/s or businesses.
- Limited Service Area available (we cover most areas in Australia).
- Subscription service must not be used in an excessive, unreasonable or fraudulent manner.
- Limited Seats Available - Price is per user per year and includes GST.

If we can be of any additional assistance please do not hesitate to contact us, we're here to help you with any #Technology issue/s you may be experiencing. The HelpDesk™ #Technology Sorted since 1998

The HelpDesk™
T2.101 - The Hive
Level 1, 55 Plaza Parade
Maroochydore Qld 4558
Ph (07) 5349-7000 or Toll-Free 1300-085222