Recent Telstra firmware updates (notably affecting models like the v7610 and Gen 3 Smart Modems) have caused internet outages, causing routers to lose connection, display error lights, or appear "bricked". Fixes include performing a factory reset via the pinhole button, restarting the device, or calling Telstra to re-flash the firmware.

Immediate Actions to Take:

Perform a Factory Reset: Locate the small "Reset" hole on the back of the modem. Press and hold with a paperclip for 15 seconds to force a reset.
Power Cycle: Unplug the modem power cable, wait 60 seconds, and plug it back in. Allow 5–10 minutes for it to reconnect and download updated, working firmware.
Check Modem Lights: If the light is red or off, the update likely failed. A solid orange/red light indicates a failed connection.
Contact Support: If the modem is unresponsive, call 132 999 to report the issue. Affected users have reported that Telstra may need to replace the modem if it is "bricked".
Check DNS Settings: Some users found their custom DNS settings were reset to defaults, causing connectivity issues.

If you are using a Telstra Smart Modem Gen 3, this issue is widespread and often requires a replacement or a technician-pushed update.

Note: For some users, this issue appeared as a "white light" of death or a failure to connect, often occurring after recent automatic overnight updates.

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Telstra Internet Outages after firmware updates on Telstra Modems (Fix)